FAQ’s

You can contact our support team by visiting support.ggccfx.com, then clicking the "Contact Us" button to fill out a form, or submit a ticket directly by selecting the "Submit Ticket" option for any inquiries.

Yes, we offer a 15% First Deposit Bonus for new traders. Terms and conditions apply.

We are currently working on an educational section and webinars for beginners, which will be announced on our website and social media soon. In the meantime, we offer personal mentors for those interested in learning.

If the trading platform isn't responding, please check your internet connection, DNS settings, and disable any VPN you may be using. Restart the platform, and if the issue persists, email support@ggccfx.com, and our team will assist you.

You can trade using our CRM web terminal platform directly, or download and install the MT5 platform on your mobile or desktop to connect and trade easily.

If your trading platform is disconnecting, check your internet connection, DNS settings, and disable If your trading platform is disconnecting, check your internet connection, DNS settings, and disable any active VPN. Restart the platform, and if the issue continues, contact us at support@ggccfx.com, and our team will assist you.

Yes, you can trade on your mobile by downloading the MT5 app from the App Store or Play Store.

If your trade is disabled, it may be due to KYC verification issues, low margin levels, insufficient funds, or other reasons. If the problem persists, please contact support at support@ggccfx.com for assistance.

We offer different accounts for your convenience, featuring tight spreads starting from 0. You can choose between accounts with commissions and no-commission accounts based on your trading preferences. *T&C Apply.

No

We provide swap-free and swap accounts. Yes, we charge overnight swap fees for swap accounts, but our swap-free options, including an Islamic account, do not incur these fees.

10$

You need to submit government-approved ID documents and proof of address for account verification.

If all submitted documents are in order, the verification process will be completed quickly.

If you fail to verify your account, you can resubmit the required documents for verification.

Your document may have been rejected for verification due to unclear images or because it is not an approved document. Please check again and resubmit the correct documents.

You can deposit directly into your trading account or CRM wallet, and the funds will reflect there shortly. You can also transfer funds between your CRM wallet and trading account at any time.

Your account may be monitored by our team due to concerns about illegal trading or not meeting the terms and conditions. We will notify you via email, and you can contact us to resolve the issue.

Our withdrawal system is one of the fastest in the industry, and you can expect to receive your funds as soon as possible.

We offer multiple payment methods for deposits and withdrawals, including bank transfers, Skrill, Perfect Money, cryptocurrency, and more.

No

Your account may be blocked or suspended due to illegal trading or other issues. We will notify you via email, and if you believe this is unfair, you can submit an appeal. We will review the situation and resolve the issue if it’s found to be genuine.

To reset your password, go to the sign-in page and click on "Forgot Password

Your KYC document may have been rejected for verification due to unclear images or because it is not an approved document. Please check again and resubmit the correct documents.

Yes. You can. *T&C Apply

We strive to provide the best service in the industry, and our team is always ready to assist with any issues. However, if you still wish to close your account, please send a request email to support@ggccfx.com.